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Important Information
   Pond Calculator
   Terms and Conditions
Ordering and Shipping
**New Items**

OASE Fountain Pump 320

*All New Items*

*$9.95 Flat Rate*
Most orders Shipped within 24 hours!

AAA Pond Supply

Terms and Conditions:

Please Read!


AAA Pond Supply is an Internet Based Water Garden Supply Store.
We have no Retail Location. Online Sales ONLY!


Ordering Information & Terms
Phone-in orders (800-245-5814) are accepted Monday through Friday from 9:00 a.m. to 5:00 p.m. EST. Faxed in orders (800-326-2643) as well as Internet orders are accepted 24 hours a day 7 days a week. Please include your phone number on mail-in or fax-in orders. Most orders are shipped within 24 to 48 hours after receipt. **We are strictly internet/mailorder… no local retail or walk-in sales. **No shipments outside of 48 states in Continental U.S.**
If you are looking for something not listed on our website, email us at


There is a $9.95 packing & handling charge on each order - any item in this website, no matter size or dollar amount - except where noted.**

Orders within the continental U.S. are usually shipped via UPS Ground. Special delivery services of Next-Day Air, 2nd Day Air, and 3 Day Select are available. Should you require special delivery, you would be invoiced for the actual freight charges incurred to ship the package. We can give freight estimates on these special services upon request at the following link.  Because these charges are based on actual weight/size of the items ordered, we must know the exact items to be shipped before we could offer a freight estimate. UPS cannot ship to P.O. boxes; therefore, please include a physical address. Please Note, if an address correction is made by UPS after the product has been shipped, and it is determined a valid UPS address was not provided, a $11.00 charge will be charged to your credit card.

** -- Larger items (listed in online catalog) requiring Freight (truck) shipment (unless otherwise noted) will only be charged the $9.95 packing & handling  fee for "commercial delivery". However for residential delivery there will/may be an additional charge from the Carrier for Delivery and/or Liftgate, etc. 
AAA Pond Supply is not responsible for Prepaid freight on "Non-Stock" Special Order items!


**Plant Orders are usually shipped via FedEx Home or Ground Delivery. These orders are ONLY shipped on Monday Tuesday and Wednesday, to Prevent your plants from "sitting" over the weekend should a shipping delay occur. All plant orders will be Shipped and billed Separate from Dry good orders! So if you order both, expect your plants to arrive in a Separate shipment from your dry goods. You will be charged $9.95 shipping for the dry goods, and an additional $9.95 shipping for the Plant Order.


Product Questions
The product information provided in this website is obtained directly from the product manufacturers. Our knowledgeable staff can assist with product questions. We try to provide as much detailed information here on our Website as posssible, if you see this button    it will lead you to a new page containing Product Info files or other information provided by the Manufacturer. If you still need information or assistance please feel free to Contact us at

Damaged Merchandise
Should your package arrive damaged, it is best to refuse the package, and notify us immediately. We will promptly re-ship the merchandise to you, and file the damage claim with the carrier. If you do accept the package, and discover damage, please retain Product and all packing materials until the package is inspected or picked up by the carrier.

Defective Merchandise
We take pride in selling only quality merchandise from reputable manufacturers. However, there are occasions when a product is defective, and is under warranty from the manufacturer. Should an item fail that is under a manufacturer’s warranty, please notify us immediately. We will guide you throug the return/replacement policy for that particular manufacturer.

Out of Stock Items
From time to time, there are unavoidable shortages of our inventory, and an item may not be available at the time your order is shipped. This occurs when the demand for an item is higher than expected, or the manufacturer is unable to fill our order due to shortages of materials. We do apologize for this inconvenience. We will not hold shipment of an order until it can be filled completely. We will ship all items in stock, and promptly ship backordered items as soon as possible (with no additional delivery handling charges). If only one item priced at $7.50 or less is not in stock, we will be unable to place this item on backorder, and this item should be reordered at a later date. If an item is not shipped, and is not placed on backorder, we will notify you promptly via credit memo.

Payment must be made at the time the order is placed. We accept Visa, MasterCard, American Express, and Discover. No C.O.D. shipments. No shipments outside of 48 states in Continental U.S.


Sales Tax - of 7.5% must be added to all orders being shipped to Florida residents.


Prices are subject to change without notice; However you will be notified of any price discrepancies prior to order processing.


Order Cancellations

Most orders ship within 24 to 48 hours, excluding weekends and holidays so there is usually a very small window of time when an order can be cancelled. If the order has been shipped it can not be cancelled. There is a 5% cancellation fee. This fee covers the cost to process your credit card transaction.



From time to time AAA Pond Supply will have Special Offers, or other promotions. You may receive email advertisements!

We value our relationship with you and do not want to send you unwanted email.
You may Unsubcribe from AAA Pond Supply email at any time. You may email us at and request your email address be removed from our mailing list. Please allow up to three (3) business days for processing your request.

We do not sell or give your email address or any other information to any other companies.



Thank you for shopping with AAA Pond Supply!


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Matala Products  |  Oase/Pond Boss Products  |  Aquascape Products

AAA Pond Supply ~ P.O. Box 582769 ~ Kissimmee FL 34758

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